Taking remote and hybrid work to the next level

2022 has proven to be the year of the great restart, as the COVID-19 pandemic gave way to a new energy, which companies are channelling into exciting, new projects. But the setbacks caused during the past 24 months were not all in vain, as many companies have learnt a thing or two about maximising their resources and running tighter, more efficient ships in the process.

A lot had to do with taking advantage of new tools such as video conferencing, which took the business world by storm. There is no doubt that these tools are not going anywhere anytime soon, as businesses have now understood the importance and advantages of remote and hybrid working.

As part of their continuous efforts to drive a digital Malta forward, GO Business has released a solution which will help businesses carry out remote and hybrid work more efficiently. “Remote and hybrid working have changed the way businesses operate,” says Arthur Azzopardi, Chief Officer at GO Business. “With remote and hybrid working arrangements here to stay, making sure your business has the right tools and set-up is vital. With GO CloudTalk, employees will be able to conduct business on the go, from whatever location they are in.”

GO CloudTalk is guaranteed to keep hybrid and remote workers, as well as the data they exchange, safe.

“One of the major challenges faced by businesses when evaluating different solutions to facilitate remote work, is the time-old question of how to keep the data being exchanged secure. It’s no longer enough to have a strict on-premises security regime and assume that it will also work elsewhere. Businesses have come to understand the need for security across remote devices and networks as well,” Mr Azzopardi notes.

Remote and hybrid working policies in place are also crucial to protect employees and business. Clear guidelines ensure that teams are adhering to security measures, while implementing best practices for balancing working remotely with days in the office.

GO CloudTalk is a simple, unified communications product which is secure and provides a solution to several of the headaches businesses experience when dealing with hybrid work.

“A unified communications solution integrates all internal communication services such as messaging, voice and telephony, as well as team collaboration tools, in a secure way. This will certainly break down the siloes caused by dispersed teams and help organisations stay flexible,” Mr Azzopardi explains.

“One key feature of unified communication is that it allows team members to pick up calls coming into the fixed business line from a mobile device. Team members will be able to seamlessly transition between landline and mobile calls as needed. With seamless, integrated calling on landlines and mobile devices alike, teams will be able to connect in off-site or remote locations. Additionally, team members will be able to achieve the flexibility of mobile calls, without having to divulge their personal mobile numbers.”

Moreover, unlike on-premises tech, cloud-based solutions require no ongoing maintenance or servicing, and save businesses considerable capital expenditure on infrastructure. Thankfully, back-ups, redundancy, and the risk of equipment failure or downtime also become matters of the past.

“A cloud-based unified communications solution also allows businesses to fine-tune their tools as needed, adding new digital communication and collaboration functions. These may include instant messaging and call recording, as well as video and web conferencing,” Mr Azzopardi continues. A unified communications solution such as GO CloudTalk, provides the remedy to all of these challenges in one consolidated solution.

“GO CloudTalk is compatible with a ‘bring your own device’ approach (BYOD), which will automatically cut down on upfront equipment costs, as it is compatible with existing employees’ computers, tablets, and smartphones. GO CloudTalk also allows businesses to set policies for their communications protocols. Companies can set a single office number that all or selected employees can answer, alongside individual numbers for each employee. It even comes with full answerphone capabilities,” Mr Azzopardi expounds.

This will not impinge on the team’s work-life balance though, as GO CloudTalk can be set in a way that guarantees that employees will not be disturbed outside of working hours.

“Over the years we have grown together with Malta’s businesses, providing them with the solutions needed to face the digital challenges of the day – this is no exception,” the Chief Officer at GO Business claims. “Our experts remain ready to help businesses get set up, and receive all the necessary support to help them get better every day,” Mr Azzopardi concludes.

This feature was first carried in iGaming Capital magazine 2023, the sister publication to iGamingCapital.mt, produced by Content House Group