What makes a great iGaming employee? It’s all about the team, says executive coach Marion Gamel

Ever since its emergence in Malta, iGaming has developed a reputation as one of the most attractive industries to work in for a variety of professionals.

From the creative and innovative nature of the industry to its competitive salaries, opportunities for rapid growth and famously appealing workplace culture, it is not difficult to see the work companies put into attracting top talent, and how those efforts are paying off.

And so, what are the skills, attitudes and preparation needed to break in – and thrive in – the industry today?

Marion Gamel, Executive Coach at Mariongamel. com, has a simple answer when asked what makes a great iGaming employee.

“Psychological safety! Google discovered 10 years ago that it is the magical ingredient that separates good from exceptional teams.

“Psychological safety is the ability to take risks, knowing that your team has your back, to express ideas without fear of judgement, to ask difficult questions without censorship, to innovate and not rest on our laurels.

“Gaming’s no different from any other company: psychological safety is what holds it all together and makes employees happier, more loyal and more productive and engaged.”

She advises anyone interested in making their mark in the industry to develop digital expertise, international exposure, and a continuous curiosity and desire to learn and grow.

While a passion for sports and casino games can help, she says, it is not as essential as it was once thought to be. “Learn your trade, sharpen your skills, get exposure to fast-growing digital companies, have a stint as an entrepreneur, understand international expansion, familiarise yourself with P&L, margins and productivity, stay close to the customer at all times – and you’ll be perfectly equipped to excel in gaming.”

This forms part of a wider feature carried in the Winter 2021/2022 edition of iGaming Capital magazine, the sister brand to iGamingCapital.mt, both produced by Content House Group