New individual users cannot be reliably validated by using their BSN number which is a unique identification assigned by the government to process the personal data of Dutch citizens. The technical problem is generated by the BSN management system rather than being a problem by the regulator’s system.
This is not the first time that these problems are being experienced. Kansspelautoriteit (KSA) reports other malfunctions. In September this year it was not possible to validate details of registered users. KSA takes seriously any violation to the self-exclusion system and warned that breaches could result in sanctions. “Failure to check players or ignore a Cruks registration is very serious,” the KSA said. “These players register with Cruks precisely because they have problems with gambling and are no longer in control.”
The KSA recorded 20,000 individuals registered on the self-exclusion system in the Dutch jurisdiction in August this year. The system was set up ten months earlier and has been consulted more than 148 million times during this period. The Dutch gambling act requires all licensed online gambling operators to check details of players with Cruks before allowing them to participate.
A research study was conducted by KSA this year. The results identified that during 2021, a 21-year-old lost €17,000 in three months, a 26-year-old lost €114,000, a 23-year-old lost €87,000 and a 29-year-old lost €27,000. “Gambling providers must monitor the behaviour of their customers and act on it.” adds KSA.
The Latvian delegation was provided with an overview of the MGA’s organisational structure, the role and responsibilities of the various functions, and how they work together to contribute to the Authority’s overall strategy
This new offering will allow Push’s growing portfolio of player-favourite titles to be played by a significant number of new customers across different platforms
This latest licence sits alongside the previously secured certifications for several tier-one markets, including Great Britain, Netherlands, Portugal, Denmark, Colombia among others